Frequently Asked Questions!

1.  Can I pay by check?

Answer: Yes.  Please fill out the "Check Order Form" and mail it to RH Solutions, Inc.  Your order will be processed upon receipt.

2..  Can I pay over the phone?

Answer:  Yes.  We can process Visa, Master Card, Discover, and American Express credit cards over the phone.  Our office hours are from 9am to 6pm Eastern Standard Time.  Our office phone is 503-799-9508 or toll free at 1-866-364-8633.

3.  How long will it take to get my order?

Answer:  Orders are usually processed in 4-5 business days and sent out Priority Mail via the US Postal Service, which means you should receive your order in 7-10 business days.  You will receive an e-mail delivery confirmation number from the USPS via e-mail.  Please wait 10 business days before you request delivery confirmation.  If you have requested a proof, orders will be processed 4-5 business days after you have acknowledged that the proof is acceptable.

4.  What if I want to change the wording on a magnet?

Answer:  Magnets can be modified by requesting your change in the "Special Instructions" box that will be listed during the order process.  You can also delete lines of text or add lines of text.  There is no additional charge for wording changes.  You can also request a proof by writing "e-mail proof" in the "Special Instructions" box.  Proofs typically take 3 business days to be completed.

5.  Can you make me a unique magnet?

Answer:  Yes.  Please see our "Special Instructions" section of the order form.

6.  Can I get a sample magnet?

Answer:  We would love to mail you a sample.  Unfortunately we cannot send specific design requests due to the difficulty of printing just one magnet.  If you would still like to receive a sample to see our quality, please e-mail your name and mailing address to admin@barmitzvahmagnets.com.  Please write "Sample Request" in the subject line.

7.  I need my order to be rushed.  Is that possible?

Answer:  Yes.  Most orders can be expedited.  There is a $35.00 fee for all "rushed" orders and they will be shipped overnight express through the USPS.  Please contact admin@barmitzvahmagnets.com or call between 9am and 5pm East Coast Time (PST.)  Our office number is 503-799-9508.

8.  How big are the magnets?

Answer:  Magnets are 2" X 3.5" inches and 14-16 mil thick which is about the same thickness as a business card.  The magnets are flexible but not flimsy.  They do not require additional postage to mail and they will not peel.  The magnets are designed to stick onto a refrigerator or other magnetic surface but they are not strong enough to hold up papers or other items.  Unfortunately, our magnet size cannot be modified.  Sorry.

9.  Do the magnets come with envelopes?

All orders have the option to be purchased with or without envelopes.  We offer crystal clear, "Glassine Envelopes" that cannot be mailed individually due to their size.  The Glassine Envelopes are 2 by 3.5 inches and beautifully display the magnets.  They are great for presenting the magnets to guests at a wedding or passing them out to friends and family.   (The US Postal Service requires that envelopes be at least 3.5 by 5 inches.)  We also offer linen envelopes that can be mailed.   Our linen envelopes are white, 4Bar cardstock and measure 5 1/8 by 3 5/8 inches.  You can also mix and match envelope styles.  Magnet Holders are in available in matching linen cardstock with slits.  You simply need to order them in lots of 25.  Glassine envelopes, linen envelopes and magnet holders cost $.10 each.  Now available 3-in-1 combination kits.  View envelope options here.

10.  What if I need to cancel my order?

Answer:  Due to the fact that www.barmitzvahmagnets.com starts processing orders immediately, cancellations cannot be made.  Every effort is made to ensure that orders are promptly printed and shipped, therefore RH Solutions, Inc cannot be held responsible for incorrect orders.  Please double check your order to ensure correct listing of names & date.

11.  Why do I have to buy a magnet before I get a proof?

Answer:  BarMitzvahMagnets.com will work with you to get the exact magnet design you are looking for.  However, since photo magnets take longer to create it is necessary that we receive the order before we take the time to design the magnet.  Once the order is received you are free to make as many changes as you need and the magnet will not be printed until you have accepted the e-mail proof.

12.  Does every order automatically receive a proof?

Answer:  No.  Proofs are emailed out for photo magnets and if they are requested under the special instructions box on the order form.

13.  What if I want to change the color of a magnet?

Answer:  Magnet colors can be easily changed.  Simply state your request in the "Special Instructions" box on the order page and be as specific as possible with your color description.  You can also write "e-mail proof" in the additional information box and a proof with the updated colors will be e-mailed to you for your approval.

14.  Are the magnets assembled?

Answer:  Yes.  The magnets are ready to use and do not require any assembly.

15.  I don't have a digital photo.  Can I mail one?

Answer:  Yes.  You can mail a regular photo to RH Solutions, Inc. and the photo will be scanned and sent back with your completed order.  Mail your photo to RH Solutions, P.O. Box 61908, Vancouver, WA 98666.  You can also include your check and the check order form with the photo.

16.  Do you offer a money back guarantee?

Answer:  RH Solutions, Inc. will immediately replace any order that was printed incorrectly on our behalf.  RH Solutions, Inc. will also e-mail a proof on any order where a request is made in the "Special Instructions" box on the order pager.  If you are concerned about your order, please request a proof.  RH Solutions, Inc. will not replace orders that were incorrectly submitted.  Our magnets are custom items and cannot be returned or exchanged.  Please order a free sample or request additional information if you have any question.  Thanks.

17.  Do you ship internationally?

Yes, we ship internationally to Canada, Mexico, Great Britain & No. Ireland including England, Scotland, Wales, Guernsey, Jersey, The Isle of Man, Belgium, Denmark, Finland, France including Corsica & Monaco, Germany, Iceland, Ireland, Israel, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Australia, Japan, New Zealand, Aruba, Austria, Bahamas, Barbados, Brazil, Chile, China, Columbia, Costa Rica, Czech Rep., Dominican Rep., Guyana, Hong Kong, Hungary, India, Jamaica, Korea, Malaysia, Philippines, Poland,
Saint Lucia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos Islands & Vietnam. We ship via Global Priority Mail and the cost is $34.00 USD. All international shipments can be made via the order form.